Help
Support
Stuck, lost a purchase, or found a bug? Write to hello@sporewright.com and we'll get back to you. The answers below cover the most common questions.
Contact
Email hello@sporewright.com. To help us help you, include your phone model, its iOS or Android version, the game version (in your phone's App Store or Google Play listing for the game) and, for a bug, what you were doing when it happened. A screenshot helps too. We read every message.
All the settings mentioned below are in the game's Settings: tap the round gear button at the top right of the menu screens.
FAQ
Common questions.
How do I restore my Ad-free Pass?
Open Settings → Restore Purchases (in the Ad-free Pass section). The game asks the App Store to confirm the pass again, so make sure you are signed in with the Apple ID you bought it with. This is also how you get the pass back after reinstalling the game or moving to a new phone. The game also checks the pass with the store every time it starts.
How do I change my ad privacy choices?
Open Settings → Privacy choices. It opens Google's consent form again, where you can change whether ads may be personalized and whether data may be stored on your device. The button appears where these consent rules apply (the EEA, the UK and Switzerland). On iPhone you can also allow or deny tracking under Settings → Privacy & Security → Tracking in iOS. The privacy policy explains what data the ads use.
How do ads work in Sporewright?
Ads are optional rewarded videos only. There are no banner ads and no ads that interrupt play. An ad plays only when you tap a button that names its reward, and each reward has a daily limit:
- a doubled offline harvest, once a day;
- a second chance (back to half health) when your spire falls, once per run and up to 3 times a day;
- a free Spore Pod on the Cards screen, once a day;
- 30 minutes off a research timer in the Sporeries, twice a day.
If a button says "Ad not ready", no ad is available right now; try again later. You never lose anything if an ad doesn't play. The one-time Ad-free Pass gives you the same rewards without the videos (the buttons then read "Claim"), within the same daily limits. Nothing else in the game is for sale: Luminite, cards and pods are earned by playing.
How does offline harvest work?
When you have been away for at least five minutes, your mycelium keeps harvesting Spores for up to 8 hours, based on how your recent runs went. A popup lets you collect them when you come back. Level Offline Harvest in the Workshop to raise the amount, and research Deep Dormancy in the Sporeries to stretch the limit up to 16 hours. Research timers keep running while the game is closed, too. A run in progress pauses and is saved, so you can resume it later.
How do I reset my save and start over?
Open Settings → Reset save from the menu screens (it isn't offered from the pause menu during a run) and tap it three times to confirm. This erases all your progress on this device and cannot be undone. An Ad-free Pass you bought is not lost: the game gets it back from the App Store right away.
Is my progress saved online?
No. There are no accounts, and your progress is saved only on your device. Deleting the game deletes the save. Your phone's own backup (for example iCloud) may include it, depending on your device settings.